Refund Policy
At medplan.live, operated by Tymera Software LLC, we provide our services through our online reseller and Merchant of Record, Paddle.com. In accordance with Paddle’s consumer terms, we offer a straightforward cancellation and refund process.
1. Right to Cancel
As a consumer, you have the right to cancel your subscription and request a refund within 14 days of your initial transaction without giving any reason. The cancellation period will expire after 14 days from the day of the initial purchase.
2. How to Exercise the Right to Cancel
To exercise your right to cancel, you must inform us of your decision by sending a clear statement to destek@medplan.live or by contacting Paddle Market Limited directly.
3. Effects of Cancellation
If you cancel your subscription within the 14-day period, we will reimburse all payments received from you. The reimbursement will be processed without undue delay and no later than 14 days from the day on which we are informed about your decision. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of such reimbursement.
4. After the 14-Day Period
Refund requests made after the initial 14-day period are handled on a case-by-case basis at the sole discretion of Paddle and Tymera Software LLC.
5. Monthly and Annual Subscriptions
The 14-day right to cancel applies to both monthly and annual subscriptions and runs from the date of your initial purchase. For annual subscriptions, cancelling after the 14-day period stops future renewals but does not entitle you to a refund of the remaining months of the current term, except at our discretion or where required by law.
6. Plan Changes
If you upgrade your plan (for example from Standard to Pro, or from monthly to annual), we charge only the prorated difference for the remainder of your current billing period. That charge is a separate transaction and the 14-day right to cancel applies to it from the date it is made. If you downgrade, the change takes effect at the end of your current billing period and no charge is made at the time of the request, so there is nothing to refund.
7. Receipts
A receipt for every payment is issued by Paddle. You can view your most recent receipt at any time from your profile page, and Paddle may also send it to you by email.